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Frequently Asked Questions
To attend The Collar Club for dogs your furbaby must be up to date on their annual vaccines, in addition to bordatella, rabies, & distemper. For cats your furbaby must be up to date on their annual vaccines, in addition to rabies, distemper, FeLV, & FIV. For rabbits your furbaby must be up to date on theur annual vaccines, in addition to RHDV.
If you are a first time attendant at The Collar Club, please arrive 15 minutes prior to your drop to complete paperwork. The drop off hours are:
Morning Drop Off | 8am-10am & Evening Drop Off | 5pm-7pm
If you need to schedule outside those hours please book for the day prior. You will bring your furbaby to 5602 Pine St, Philadelphia Pa 19143. Upon arrival a wellness check & paperwork will be completed. You will be greeted outside by a team member to complete the process.
Daycare hours are as followed:
Monday- Sunday: 6am-2pm | 9am-5pm | 11am-7pm
For daycare you can drop off and pick up, up to a half hour before scheduled daycare. Daycare is for 8 hours a day. Anything outside of 8 hours will be an additional $15 per day. For your pups first day of daycare please arrive 15 minutes prior to drop off to complete a wellness check and paperwork.
Pick up hours are as followed:
Morning Pick Up | 8am-10am and Evening Pick Up | 5pm-7pm
If your furbaby is not picked up by 7pm there will be an additional $25 fee and your furbaby will have to be picked up during the following morning's pick up window. Please be ready to complete exit paperwork at pickup.
Yes, the pet taxi hours are as follows:
Morning Taxi | 10am-12pm and Evening Taxi | 7pm-9pm
Please plan accordingly if you need your furbaby picked up or dropped off because the pet taxi service is limited. Cost for the Pet Taxi is $35 one way plus an additional $1 per mile for distances succeeding 5 miles.
Being a boutique kennel we are hands on and don't always have the time to send individual pictures because our two core values are safety & creating a home away from home. We provide daily updates through Instagram, Facebook, TikTok, & Twitter @thecollarclubphilly. Please be sure to check out our post, stories, and reels to get a glimpse of your furbaby. For periodic individual updates you can pay an additional $5 per day for access to our app.
Yes we have two rewards programs. Our rewards programs go as follows:
Paws Rewards Program
Our paws rewards is completely free. All you have to do is join and subscribe to The Collar Club to start saving. Every 100 points saves you 10%. Here is how you earn points:
1. Sign Up to the Site = 50 points
2. Subscribe to Our Mailing List = 10 points
3. Refer a friend that books = 100 points
4. Book a service = 10 points
5. Order a membership plan = 10 points for every $1 spent
Club Kid Membership
Our Club Kid Membership is $99.99. The benefit of The Club Kid Membership goes as follows:
1. Reduced rate for boarding
2. 10% of all services
3. Priority booking acceptance
4. Free pet taxi within 5 miles
5. No late pickup fee charge
6. Free access to our app
7. 30% of the membership fee is credited towards a boarding
8. Multi dog discount
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